We have had our toaster for years. We bought it when we sold up in London as a treat. Right from day one, it never quite worked properly. It would toast the one side a fraction quicker than the other side. I donÕt know why, but it just did. But we soon learnt its ways. We just had to keep our wits about us.
The best technique we learned was to flip the toast half way through. Of course, there were some mornings when I would be day-dreaming, busy doing other stuff, or just plain forget. Needless to say the smell of burning toast would be no stranger to our house.
I should have taken it back. I should have complained. And now it is too late. But people don't complain, as a rule. I don't why that is. Maybe, we are a bit shy around stuff like that. But the sad thing is that when I go to buy a replacement one day, it won't be from the same company. That toaster might have been a rogue one, a blip. And maybe they would have loved to know my problem. Maybe, I should have given them the chance to put it right.
So the reason to write this is to ask you if there is anything that we have done that bugs you. Like a button falling off, like something shrinking, like a fit not being quite right. You know those small things that just niggle you. And stay on niggling you. Well, I would love to hear them. So we can put them right. If we are to build a great company, we need you to complain.
So go on, let us have it.